Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 7 days processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of sensiastore.com (i.e. Canvas Print with Color “No Framed” mean canvas will comes rolled up ..)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first (Within 7 days after you receive the product)and we will guide you through the steps.

If you have been using the product for more than 7 days, we reject your offer to return it!

Please do not send your purchase back to us unless we authorise you to do so.

If you receive a refund request from us, you will be responsible for all shipping costs incurred!

To see your orders details, Please click here