All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 7 days processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of sensiastore.com (i.e. Canvas Print with Color “No Framed” mean canvas will comes rolled up ..)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first (Within 7 days after you receive the product)and we will guide you through the steps.
If you have been using the product for more than 7 days, we reject your offer to return it!
Please do not send your purchase back to us unless we authorise you to do so.
If you receive a refund request from us, you will be responsible for all shipping costs incurred!